Cards for humanity · First edition
Blickwinkel

Terms and conditions

As at: 14 September 2026 · Version 2026-09-14 · Direct Stripe checkout

This is a convenience translation. The contract language is German, and the binding version is the German Allgemeine Geschäftsbedingungen. Where this translation deviates from the German text, the German text applies.

1. Provider, scope and definitions

  1. The provider of BlickWinkel is Parlant GmbH, Gürtelstraße 25/Etage 4, 10247 Berlin, Germany (“Parlant”).
  2. These terms apply to contracts with consumers within the meaning of § 13 BGB concerning physical goods in the BlickWinkel online shop and concerning BlickWinkel’s currently free digital service.
  3. The shop offer is currently directed exclusively at delivery addresses in Germany. The digital service may be technically reachable elsewhere; this creates no claim to an offer in any particular country.
  4. Offers to traders, in particular planned B2B white-label services, require a separate agreement. Future paid B2C subscriptions will be offered only after their own price, term and termination conditions have been displayed and effectively incorporated.
  5. Individual, expressly agreed arrangements take precedence over these terms. Mandatory consumer rights remain unaffected.

2. Conclusion of contract in the shop

  1. Product presentations are not yet a binding offer but an invitation to order.
  2. The customer selects product and quantity on the product page and enters delivery and payment details in the hosted Stripe checkout. Input errors can be corrected before the order is placed. Before the final step, product, quantity, delivery area, total price including VAT and shipping costs are displayed.
  3. Only pressing a button clearly labelled as entailing payment constitutes a binding offer by the customer. Parlant accepts it by express order confirmation or shipping confirmation. A purely technical acknowledgement of receipt is not yet an acceptance unless it is expressly designated as such.
  4. If an item is unavailable or a payment is not authorised, Parlant may reject the order; amounts already received are refunded without undue delay.
  5. The contract language is German. Parlant stores the order data and the version of the documents in force when the contract was concluded. The customer can save these terms and receives the contractual information required by law on a durable medium.

3. Goods, images and scope of delivery

  1. The description and scope of delivery on the product page at the time of the order are decisive. A card deck contains only the components expressly named there.
  2. Screen rendering, brightness and device settings can reproduce colours differently. Minor, reasonable deviations in colour, cut, paper, packaging or print are permissible provided function, agreed quality and overall character are not impaired.
  3. Product images may show individual cards as representative of the same deck. Each card shown is not automatically a separately orderable item.
  4. Statements about suitability for coaching, reflection or conversation describe possible uses. The cards are no substitute for medical, psychotherapeutic, legal or other professional advice.

4. Prices and payment

  1. All final prices are stated in euro including statutory VAT. The shipping costs shown before the order are added.
  2. Payment is processed via Stripe. Credit and debit cards, PayPal, Link, Bancontact and EPS are offered, as well as Apple Pay and Google Pay depending on device and enablement. Klarna, SEPA direct debit and payment by bank transfer are not offered at present. A claim to an individual payment method exists only if it is shown in the specific checkout.
  3. The invoice amount is due upon conclusion of the contract. The customer must ensure sufficient funds and may only use payment details they are entitled to use.
  4. Parlant charges no separate fees for the payment methods offered. Costs of the customer’s own bank, or consequences of a chargeback for which the customer is responsible, remain unaffected; only actually incurred, necessary costs are reimbursed in accordance with statutory rules.
  5. Parlant may withhold dispatch until payment is authorised or, in the case of justified suspicion of fraud, until a proportionate check has been carried out.

5. Delivery and shipping

  1. We currently deliver within Germany only. Shipping method, costs and usual transit time are stated on the page Shipping & payment and are displayed again before the order.
  2. Stated delivery times begin upon conclusion of the contract where payment is immediate, and on the following working day where payment is authorised later. Saturdays, Sundays and public holidays at the place of dispatch are not processing days.
  3. Partial deliveries are made only where reasonable. They do not give rise to additional shipping costs without consent.
  4. If delivery fails because of an address stated incorrectly by the customer or because acceptance was culpably refused, Parlant may, after receiving the goods back, charge the necessary costs of a newly requested dispatch. Statutory rights of withdrawal remain unaffected.
  5. Parlant may replace an announced shipping service provider with an equivalent, tracked service, provided price and legitimate customer interests are not impaired.

6. Passing of risk and transport damage

  1. For consumers, the risk of accidental loss or deterioration generally passes only upon handover to the customer or to a third party designated by the customer, unless § 475 (2) BGB provides otherwise.
  2. Visible transport damage should where possible be documented with the delivery driver and reported to Parlant at [email protected]. Failure to report does not limit statutory rights.

7. Right of withdrawal and returns

  1. Consumers generally have the statutory right of withdrawal. Details, the return address, allocation of costs and the model form are set out on the page Withdrawal & returns.
  2. Where a withdrawal is effective, the customer bears the direct costs of the sufficiently stamped return.
  3. Beyond the statutory right of withdrawal there is no voluntary extended right of return, unless expressly promised in the offer.
  4. Complaints about defects are not a chargeable withdrawal return. Statutory rights in respect of defects and the notes under clause 8 apply to them.

8. Rights in respect of defects and complaints

  1. Statutory rights in respect of defects apply to physical goods. A manufacturer’s guarantee or additional guarantee of quality exists only where it is expressly designated as such.
  2. In the event of a defect, the customer may initially demand subsequent performance in accordance with statutory rules. Parlant bears the necessary costs of justified subsequent performance, including necessary shipping costs.
  3. If subsequent performance fails, or if further statutory conditions are met, the customer may in particular reduce the price, withdraw from the contract or claim damages.
  4. For fast handling, a message with order number, description and photos where applicable can be sent to [email protected]. Statutory rights do not depend on this channel of communication.

9. Free digital service

  1. The digital card table is currently provided free of charge. Registering for or using it does not create a paid subscription.
  2. The service enables shared sessions, card interactions and the related account functions. It does not record audio or video conversations.
  3. Without a separate agreement, Parlant gives no guarantee of any particular availability, response time, data backup, permanent continuation or fitness for a particular purpose. Maintenance, security measures, further development and faults can temporarily restrict the service.
  4. Parlant may change or discontinue the free service or individual functions with reasonable advance notice, provided no mandatory rights, legitimate reliance interests or ongoing individual agreements stand in the way. In the event of an acute security threat, immediate measures are possible.
  5. Mandatory statutory rights regarding digital products, data protection and liability remain unaffected. This clause is not an exclusion of statutory warranty or of mandatory update obligations where such provisions apply.
  6. Users should save important results themselves. The service is not an archive and is not intended for medical emergencies, crisis intervention or other purposes requiring high availability.

10. Accounts, sessions and permitted use

  1. Contact details must be kept up to date; access credentials and session links must be protected against unauthorised access.
  2. Prohibited are unlawful content or acts, infringements of personality, data protection, copyright or trade mark rights, harassment, deception, malware, unauthorised access, attacks on systems, and circumvention of security or usage limits.
  3. Users may share content and invite people into sessions only where they are entitled to do so. Where they process third-party personal data, they are responsible for the data protection lawfulness on their side.
  4. Where there is specific suspicion of abuse or a security issue, Parlant may investigate proportionately, block content or functions, and terminate the free usage relationship in the event of a serious or repeated infringement. Where possible, remedy is requested beforehand.

11. Future paid digital and B2B offers

  1. These terms do not automatically introduce a fee, a minimum term or a renewal for the currently free service.
  2. A future B2C subscription comes into existence only once scope of services, total price, billing interval, term, termination, withdrawal and, where applicable, commencement during the withdrawal period are displayed and effectively agreed before the order entailing payment.
  3. White-label, team, licence and other B2B offers are directed at traders and are governed by separate contracts.

12. Rights in content and trade mark

  1. BlickWinkel, its design, texts, images, card motifs and software are legally protected. Use beyond the purpose of the contract requires permission, unless a statutory exception applies.
  2. Users retain the rights in their own content and grant Parlant only the rights, limited in time and content, that are necessary for transmission, display, storage and operation of the chosen session.
  3. Resale of lawfully acquired physical original goods remains possible in accordance with statutory rules. This does not extend to reproduction or commercial reproduction of the motifs.

13. Liability

  1. Parlant is liable without limitation for intent and gross negligence, for culpable injury to life, body or health, under the German Product Liability Act, on the basis of guarantees expressly assumed, and in other cases of mandatory statutory liability.
  2. In the event of slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Material contractual obligations are those that make proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.
  3. Otherwise, liability for slight negligence is excluded. Mandatory consumer rights and statutory rules on the burden of proof remain unaffected.
  4. Parlant assumes no professional responsibility for users’ content, decisions and conversation outcomes. This does not limit liability for Parlant’s own breaches of duty.

14. Data protection

The processing of personal data is described in the privacy statement. Material recipients are hosting and network service providers, Stripe and the payment method chosen in the checkout, as well as Deutsche Post/DHL and their delivery partners.

15. Changes

  1. Changes to these terms have no retroactive effect on completed purchases of goods.
  2. For the free digital service, Parlant may change conditions for the future where there is an objective reason, in particular because of changes in the law, security or new functions. Material adverse changes are notified in advance in a suitable form. Silence does not constitute consent where consent is required by law.
  3. For future contracts entailing payment, changes apply only in accordance with statutory rules and the change mechanisms agreed there.

16. Governing law, dispute resolution and final provisions

  1. Parlant is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless a statutory obligation applies in an individual case.
  2. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where the consumer is habitually resident in another state, mandatory consumer protection provisions of that state remain unaffected.
  3. For consumers, the statutory places of jurisdiction apply.
  4. Should a provision be invalid, the statutory provisions apply in its place. The validity of the remaining provisions remains unaffected.